Anjela Caitlin Art
Customer information
Requirements and important information for purchases, delivery, returns, damaged items, and custom work.
Requirements for Project
If you have received a broken or wrong item, contact us within 30 days of receiving your package.
Due to the handmade nature of my work, I do not offer refunds or exchanges for change of mind. Please choose carefully!
Sale items are not returnable.
Order support
If your item arrives damaged or faulty, please reach out to hello.anjelacaitlinart@gmail.com or fill in the contact form on our website within 7 days of receiving your order.
You'll need to provide photos of the item and packaging.
I will offer a replacement, repair, or refund, depending on the situation and item availability.
Made for you
All custom and made-to-order pieces are non-refundable, except in the case of damage or defect.
A deposit may be required for custom pieces. This is non-refundable once work has begun.
Timelines
Ready-made items will be shipped within 2–3 business days of receiving payment.
Made-to-order or custom pieces may take 2–4 weeks to complete and ship. Timelines will be confirmed upon order.
Orders are only confirmed once full payment is received.
Tracked parcels
All products are carefully packaged to prevent damage. I use tracked shipping with AusPost for all parcels.
I am not responsible for delays caused by postal services, but I will support you in tracking and resolving any delivery issues.
Local pickup or delivery in the Perth Metro Area may be available by arrangement; please reach out if this option is not available on the website for the item you are after.
Checkout
All prices are listed in AUD and include GST where applicable.
Payment is accepted via credit/debit card, Apple Pay, Google Pay and Afterpay.
Prices are subject to change without notice, but confirmed orders will not be affected.